Privacy Policy

Privacy Policy 2020

Skip the Ditches Inc. (the “Corporation”) is committed to safeguarding the personal information entrusted to it by the users of our online applications, websites and services (collectively, the “Products”). This privacy policy (the “Policy”) is designed to prevent unauthorized use of users’ personal information and is prepared in accordance with the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”) and Alberta’s Personal Information Protection Act (“PIPA”).  As all times, the Corporation will balance the need to maintain the users’ personal privacy with the need to collect, use, store and disclose personal information for legitimate business purposes.
This Policy applies to all Products that are now offered or may be offered from time to time.  Unless otherwise stated, when new Products are introduced or current Products are amended, they will be subject to this Policy.  This Policy will be updated from time to time.  By continuing to use the Products for any purpose, it is understood that the user consents to the collection, use, storage and disclosure of their personal information in accordance with this Policy and that the user is greater than eighteen (18) years of age or is at least the age of majority in the jurisdiction in which they reside. 

Personal Information Collected and How it is Used.

Privacy legislation defines personal information as any information about an identifiable individual.  When the user uses the Products, certain personal information is collected to identify, contact, and provide support to the user.  Personal information which may be collected at the time of creating an account on the Products includes, but is not limited to, the user’s: name, address, postal code, telephone number, email address, gender, birth date, criminal record information, civil suit information, and credit card information.  

Information may also be collected directly from the device used to access the Products, including:

>> Internet Protocol (IP) address of computer/phone accessing the Products
>> The types of operating systems and web browsers being used to access
>> The Internet Service Provider (ISP) that is used by the users
>> Date and time information
>> Pages visited, length of stay on pages and webpage interaction information; and
>> Information searches.

The information collected from the users’ devices may be obtained using the following techniques:

>> “Cookies” are data tiles that are placed on the users’ devices or computer and often include an anonymous unique identifier.  For more information about cookies, and how to disable cookies, visit
>> “Log Files” track actions occurring on the Products, and collect data including the users’ IP address, browser type, ISP, referring/exit pages, and date/time stamps.
>> “Web beacons”, “tags”, and “Pixels” are electronic files used to record information about how users use the Products.

Additionally, when a user makes a request or purchase through the Products, the Corporation may collect certain personal information including: the user’s name, billing address, payment information, and bank information. Information collected at the time of a request or financial information collected at the time the account is made are collected and used to fulfill the request, manage and maintain the request, screen the request for potential fraud and, when in line with preferences the user has shared with the Corporation, provide the user with information or advertising relating to the Products.  As further outlined below, personal information may be stored with third parties and information obtained at the time of request may be transmitted to third party payment processing entities to process the request transaction. Personal information collected directly from the user’s device is generally used by the Corporation to optimize the Products for future visits and provide the user with additional features, improved functionality, and a better user experience.

The Corporation may also collect personal information from offline sources such as tradeshows, networking events, marketing events, and associations in which the Corporation participates.

Consent to Collection

Upon a user creating an account with the Products or otherwise submitting their personal information to the Corporation, the user consents to the collection, use, storage and disclosure of their personal information in accordance with the terms of this Policy.  If the Corporation wishes to use or disclose the user’s personal information for any purpose not set out in this Policy, the Corporation may ask for additional consent.  The users may withdraw any consent at any time by contacting the Corporation at the email address set out below, unless withdrawal of such consent would frustrate the performance of a legal obligation on the part of the Corporation.

Storage and Disclosure of Personal Information Outside of Canada

The corporation uses MongoDB and Service from Stripe for the storage of certain personal information of the users.  MongoDB and Stripe service has servers distributed throughout the United States and Canada. The user’s personal information will be stored on MongoDB and Stripe service for the following purposes:

>> For the efficient carrying out of the services provided by the Corporation and its contractors
>> For the storage of the users’ personal information in a secure format
>> and For processing of payment for requests of services submitted through the Products.

The Corporation may also use Firebase/Crashlytics to assist with understanding how the users use the Products.

Location Information

Depending on the specific features of the Services you are using and your device and account settings, we may collect location information from you. In some cases, this location information is critical to providing you with the Services, and in other cases, it may make other features more useful to you. We anonymize location information and do not associate location information with your identity. Skip the Ditches collects the location data from Skip The Ditches driver App and share it with the Skip The ditches (Passenger App) when you starts a ride until you reach the passenger pickup location. This improves the pick-up experience, support and more.

Protection of Personal Information

Security for all personal information is extremely important to the Corporation.  The Corporation has implemented technical, administrative and physical security measures to protect the personal information of the users from unauthorized access and improper use.  The Corporation also protects the users’ personal information offline.  Security measures are regularly reviewed and updated when required.

Behavioral Advertising

As described above, the Corporation may use users’ personal information to provide users with targeted advertisements or marketing communications believed to be of interest to the users.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s education page at:

Data Retention

The Corporation will retain the users’ personal information for as long as it is reasonably required to achieve the purposes the information was obtained, as further detailed elsewhere in this Policy.  When the Corporation determines that the information is no longer reasonably required for its business or legal purposes the Corporation will destroy the records containing the users’ personal information or render the personal information non-identifying so that it can no longer be used to identify an individual.

Notification of Security Breaches

Should the Corporation become aware of any data breaches where there exists a real risk of significant harm to the individual whose information has been compromised, the Corporation will, as required by law, notify the Information and Privacy Commissioner under the Freedom of Information and Protection of Privacy Act, together with any impacted individuals, as soon as feasible after the breach, so that steps may be taken to reduce any potential harm.  

Access to Information

Subject to the exceptions set out in PIPA, each user has a right to access their own personal information that has been collected and is under the Corporation’s control and to request a correction for any incorrect information.  The user may make a request to access or correct their personal information by contacting the Corporation at the email address set out below.  The user should provide sufficient information in their request to allow the Corporation to identify the information that is being requested and the reason why it has been requested.

General Information

If a user is unsure of the meaning of any part of this Policy or has any questions or complaints regarding this Policy, the user may contact the Corporation at or 

Copyright © 2020 Skip The Ditches. All rights reserved.
Please read our Privacy Policy and Terms & Conditions for Driver/Chaser and User